FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Can I be granted the permission to reproduce an image?
A: We cannot grant this permission. Only Unique Point of View, the copyright holder can authorize the use of an image. UniquePointofView.com does not fulfill requests for copyright information..

Q: What is meant by the term 'stretched canvas'?
A: Stretched canvas refers to a canvas that has been mounted onto a stretcher bar support framework in preparation for framing or hanging. These are the same frameworks that artists use to stretch canvases for original canvas art..

Q: Do you custom frame canvas artwork?
A: No. We provide a framed version you may order with the glicee' that we believe best presents the art. If you want custom framing we suggest you contact your local framer after purchase of the glicee' and they can give you a large quantity of choices. However, we believe you will like our frame choices..

Q: Why does it take longer to get my canvas Glicee' than it does to get a poster?
A: We order each canvas glicee' immediately after a customer places an order. Therefore, we must take into account the time it takes to print the artwork onto canvas and apply the protective varnish, as well as the time to ship.

Q: Are there any special long-term care instructions for canvas Glicee' artwork?
A: Canvas glice' art is generally very durable. They require the same basic care that you would give any other quality print. As with any artwork, canvas transfers should be kept out of direct sunlight. Unlike a print, you can clean the surface of varnished canvas glicees' with mild soap & water or glass cleaner. With these basic precautions, your canvas transfer will last a lifetime..

Q: How will my canvas be shipped?
A: All canvas will ship as framed art via FedEx ground within the US and Canada. International shipments are now shipping via international FedEx..

Q: What is a print?
A: A print is a graphic image that has been duplicated one or more times. There are various techniques used to create a print, such as serigraphy (or silk screening), lithography, etching, and offset printing. Prints, especially limited editions, are considered fine art and can be highly valued..

Q: What is the difference between a wall poster, a fine art poster, and a fine art print?
A: Generally the difference is in the level of quality. Wall posters are typically printed in large volume on less expensive paper, fine-art posters are printed on high-quality paper, and fine-art prints are printed with careful attention to true color reproduction on high-quality paper..

Q: What is foam board?
A: Foam board is a lightweight, stiff backing mounted or affixed to a print or poster prior to framing.

Q: What is matting?
A: Matting is a stiff paper, fabric or suede border around a print or poster. Our matting is buffered to an alkaline pH (to prevent acid damage to the print) and provides consistent colors, clean creamy bevels, and smooth cuts..

Q: What is a giclee?
A: Giclée (pronounced "zhee-clay") is a French word meaning "a spraying of ink.” With the advent of giclée, the art of reproducing fine art has become even more precise. Giclées have the highest apparent resolution available today -- as high as 1,800 dots per inch. In addition, since no screens are used, the prints have a higher apparent resolution than lithographs and a color range that exceeds that of serigraphy. Displaying a full color spectrum, giclée prints capture every nuance of an original and have gained wide acceptance from artists and galleries throughout the world. The patented printing technology utilizes microscopically fine droplets of ink to form the image. A print can consist of nearly 20 billion ink droplets. The microscopic droplets of ink vary in sizes (approximately the size of a red blood cell) and density. This unique patented feature produces a near continuous tone image, smoother gradation between tones, and a more finely differentiated color palette. A canvas glicee' is printed art that has the appearance of an original canvas painting without the high cost usually associated with original artwork. Our selection of glicee' are available on a 'stretched canvas', ready to frame..

Q: What is a numbered print?
A: Numbering refers to labeling on a print that specifies its place in the order of its production when it is one of a limited edition..

Q: What does ‘S/N’ mean?
A: S/N is a symbol used to indicate that a limited edition print has been signed and numbered by the artist himself/herself..

Q: What is an edition?
A: An edition is a set of identical prints, sometimes numbered and signed, often printed under the supervision of the artist. Two numbers are often written at the lower edge of a print -- the first indicating the print’s place in the order of all prints in the edition, the second number indicating the total number of prints in the edition..

Q: What is a limited edition?
A: A limited edition is a series of identical prints, which are limited to a one-time printing of a certain number of pieces. The artist determines the size of the edition, and usually signs and numbers each individual piece..

Q: What is an original?
A: An original work is considered to be an authentic example of the works of an artist, rather than a reproduction or imitation..

Q: Can I get a different size than one shown on your site?
A: Generally, all glicees' come in the sizes stated on our site, but if you have a special request, contact our customer service at customerservice@UniquePointofView.com and they will help with your request..

Q: How will my package be shipped?
A: All items are carefully packaged to prevent damage during transit. UniquePointofView.com ships with a variety of carriers to provide the best service and lowest cost for our customers..

Q: Is my package insured?
A: UniquePointofView.com guarantees your satisfaction and we will give you, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Experience Team toll free at 1-618-979-3147 or via email at support@UniquePointofView.com..

Q: When will my order arrive?
A: This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product. Please contact our Customer Experience Team at 1-618-979-3147 or via email at support@UniquePointofView.com with any additional questions. Delivery time averages 3 to 5 business days once your item(s) leave our facility. If you provide a valid email address when ordering, a notification will be sent when the shipment occurs. The email will include a link to the carrier's web site where you can track the progress of your shipment online..

Q: What payment options are accepted by UniquePointofView.com?
A: We accept all major credit cards drawn from United States banks (Visa, Master Card), checks and money orders. International customers must submit payment in the form of an international money order, drawn from US funds..

Q: Is ordering online safe?
A: With UniquePointofView.com, ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity, we are a valid, legal, and trusted company..

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